My request includes documents destined to several countries.If you have asked us to forward your documents to an embassy, high commission or consulate, check the status of your documents with them first.įor information on the minimum wait time to request a status update and to access the status update form, please visit Check the status of your request to authenticate documents. Please note that we can only provide a status update regarding a request submitted to the Authentication Services Section only after a minimum wait time has lapsed. Please note that you do not need to hire a third-party company to submit your request to our office. If you have urgent and exceptional circumstances (generally defined as unexpected events outside of the applicant’s control and that require immediate action) and want us to consider processing your document in priority, you may contact us. We do not offer expedited services so please plan your request accordingly. We can't track your documents during shipping.We aren't responsible for lost documents, whether shipped by regular mail or by courier.If you don't, we will return your documents by regular mail. You must follow all our requirements and procedures.Please plan on up to 5 business days for your documents to reach us when you send them to us by regular mail, and up to 5 business days for the documents to reach you when we return them to you. Processing time doesn’t include mailing time. We count processing times from the day when we receive your documents in our office. How long will it take to process my documents?.
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